The Conversations page is the per-agent inventory of every conversation Insights knows about, with an analysis-status filter, message-level inspection, and on-demand analyze controls.Documentation Index
Fetch the complete documentation index at: https://docs.prisme.ai/llms.txt
Use this file to discover all available pages before exploring further.
Layout
The page is a two-pane split:- Left — A status filter strip and the conversations table.
- Right — A detail panel for the selected row, with metadata, the full message thread, and the analyze button.
Analysis statuses
Every conversation is in one of five states:| Status | What it means |
|---|---|
| Not analyzed | Not yet picked up by the analysis pipeline. Either too new for the batch pass, or never queued. |
| Pending | Analysis is queued and will be processed soon. |
| Processing | Analysis is currently in progress. |
| Analyzed | Analysis complete. Click the row to read the result on this page or use Insights. |
| Failed | The analysis pass errored. The detail panel shows the error message. Click Re-analyze to retry. |
Per-row controls
Each row in the table shows:- A short conversation ID and message count.
- A preview of the last message.
- A status badge.
- An action button — ▶ Analyze for new conversations, ↻ Re-analyze for those already analyzed.
The detail panel
Open a conversation and the right pane shows:- The conversation ID and current status.
- A metadata grid: Messages count, Created, Score (when analyzed, /100, color-coded), Analyzed At.
- The message thread with sender avatars (user / bot / system), timestamps, and per-message token counts where present.
- A Load earlier messages button if the thread is long.
- An Analyze / Re-analyze button at the bottom.
Batch analysis
To analyze multiple conversations in one pass:Tick the rows you want
Use the per-row checkboxes, or the header checkbox to select all visible rows.
Click 'Analyze N selected'
The button appears at the top of the table once at least one row is selected. The label includes the count.
How automatic analysis works
You don’t have to click anything for the bulk of analysis to happen. Insights runs a recurring pass that picks up conversations matching all of the following:- The conversation has been inactive for at least 2 hours (no new messages).
- It contains at least 2 messages.
- It has not been analyzed yet, or has grown by 5+ messages since the last analysis (re-analysis trigger).
Whether real-time analysis (triggered as soon as a conversation goes inactive) runs in addition to batch is a workspace-level setting. By default, analysis runs in batch only.
When you’d analyze on demand
- Recently changed criteria. Re-evaluate a slice of conversations against your new criteria without waiting for the batch pass.
- Failed conversations. Click Re-analyze after fixing a configuration issue.
- Spot-check. Pull one specific conversation forward to validate that your criteria produce sensible answers.
Where to go next
Read the analyzed result
See the criterion answers, summary, key moments, and token usage.
Tune evaluation criteria
Add or refine the questions the analysis pass answers.
Monitor the queue
Watch backlog and throughput, especially after a bulk reanalyze.