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The Conversations page is the per-agent inventory of every conversation Insights knows about, with an analysis-status filter, message-level inspection, and on-demand analyze controls.
Conversations page with the status filter strip, conversation table, and detail panel showing messages

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Layout

The page is a two-pane split:
  • Left: A status filter strip and the conversations table.
  • Right: A detail panel for the selected row, with metadata, the full message thread, and the analyze button.

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Analysis statuses

Every conversation is in one of five states: The filter strip at the top of the table lets you scope the table to All, Not Analyzed, Pending, Processing, Analyzed, or Failed, with counts per status.

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Per-row controls

Each row in the table shows:
  • A short conversation ID and message count.
  • A preview of the last message.
  • A status badge.
  • An action button: ▶ Analyze for new conversations, ↻ Re-analyze for those already analyzed.
Click the row to load the conversation in the detail panel on the right.

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The detail panel

Open a conversation and the right pane shows:
  • The conversation ID and current status.
  • A metadata grid: Messages count, Created, Score (when analyzed, /100, color-coded), Analyzed At.
  • The message thread with sender avatars (user / bot / system), timestamps, and per-message token counts where present.
  • A Load earlier messages button if the thread is long.
  • An Analyze / Re-analyze button at the bottom.
If a previous analysis attempt failed, an error block appears above the analyze button with the failure reason returned by the pipeline.

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Batch analysis

To analyze multiple conversations in one pass:
1

Tick the rows you want

Use the per-row checkboxes, or the header checkbox to select all visible rows.
2

Click 'Analyze N selected'

The button appears at the top of the table once at least one row is selected. The label includes the count.
3

Wait for completion

Each conversation transitions through Pending → Processing → Analyzed (or Failed). The analyze button shows Analyzing… during the run.
Conversations table with multiple rows selected and the Analyze N selected button visible
The maximum batch size is set per workspace; the default is 100 conversations per batch.

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How automatic analysis works

You don’t have to click anything for the bulk of analysis to happen. Insights runs a recurring pass that picks up conversations matching all of the following:
  • The conversation has been inactive for at least 2 hours (no new messages).
  • It contains at least 2 messages.
  • It has not been analyzed yet, or has grown by 5+ messages since the last analysis (re-analysis trigger).
The agent’s default daily analysis budget is 1,000 conversations; past that, conversations queue up and continue the next day. See Queue for monitoring.
Whether real-time analysis (triggered as soon as a conversation goes inactive) runs in addition to batch is a workspace-level setting. By default, analysis runs in batch only.

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When you’d analyze on demand

  • Recently changed criteria. Re-evaluate a slice of conversations against your new criteria without waiting for the batch pass.
  • Failed conversations. Click Re-analyze after fixing a configuration issue.
  • Spot-check. Pull one specific conversation forward to validate that your criteria produce sensible answers.

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Where to go next

Read the analyzed result

See the criterion answers, summary, key moments, and token usage.

Tune evaluation criteria

Add or refine the questions the analysis pass answers.

Monitor the queue

Watch backlog and throughput, especially after a bulk reanalyze.