Overview
Discover AI Insights, the intelligent platform for conversation analysis and quality monitoring
AI Insights is Prisme.ai’s enterprise-grade conversation analysis platform that enables organizations to extract valuable intelligence from interactions between agents and humans. Whether analyzing AI assistant conversations, customer service interactions, or recorded calls, AI Insights provides powerful evaluation tools within a secure, compliant framework.
Key Features
Comprehensive Analysis
Analyze conversations from multiple sources and formats
Custom Evaluation Criteria
Define and apply tailored evaluation frameworks to conversations
Automated Monitoring
Apply AI-powered continuous monitoring with LLM-as-judge capabilities
Human Review
Facilitate manual reviews with intelligent sampling for high-volume scenarios
Compliance Support
Built-in tools for regulatory compliance and governance
Actionable Insights
Generate detailed reports and improvement recommendations
Token Optimization
Tools to evaluate and optimize token usage for cost efficiency
Seamless Integration
Connect with other Prisme.ai products for comprehensive AI governance
Who Uses AI Insights?
AI Insights is designed for diverse teams across organizations who need to monitor, evaluate, and improve conversational interactions.
AI governance teams use AI Insights to:
- Monitor AI assistant performance and compliance
- Identify potential risks and biases in AI responses
- Track improvements over time with consistent metrics
- Enforce organizational policies for AI usage
AI governance teams use AI Insights to:
- Monitor AI assistant performance and compliance
- Identify potential risks and biases in AI responses
- Track improvements over time with consistent metrics
- Enforce organizational policies for AI usage
CX teams use AI Insights to:
- Evaluate customer service conversations across channels
- Identify training opportunities for human agents
- Discover recurring customer issues and pain points
- Measure and improve customer satisfaction metrics
Compliance teams use AI Insights to:
- Ensure adherence to industry regulations
- Monitor for sensitive information handling
- Generate audit-ready reports
- Implement compliant review processes
Product teams use AI Insights to:
- Understand how users interact with AI features
- Identify improvement opportunities for AI assistants
- Measure the impact of product changes
- Gather user feedback and feature requests
Core Capabilities
Conversation Ingestion
AI Insights provides multiple options for bringing conversation data into the platform:
- Direct integration with AI Knowledge and AI SecureChat
- Import customer service transcripts from multiple channels
- Process recorded calls with automatic transcription
- Support for chat logs, emails, and messaging platforms
- Automatic metadata extraction and organization
Custom Evaluation Frameworks
Define and apply tailored evaluation criteria to your conversations:
- Create custom evaluation criteria using natural language
- Build multi-dimensional scoring systems
- Apply different frameworks for different conversation types
- Track performance against key metrics over time
- Benchmark against industry standards or internal goals
AI-Powered Continuous Monitoring
Leverage AI to monitor conversations at scale:
LLM-as-Judge Capabilities
- Apply advanced language models to evaluate conversation quality
- Identify potential compliance issues automatically
- Flag conversations for human review based on risk factors
- Provide explanations for evaluation decisions
- Continuously improve monitoring accuracy through feedback
For High-Volume Scenarios
- Intelligent sampling to focus human review where it matters most
- Pattern recognition to identify recurring issues
- Anomaly detection for unusual conversation patterns
- Prioritization based on risk scoring and business impact
Compliance and Governance
AI Insights includes robust tools for maintaining regulatory compliance:
- Role-based access controls for conversation data
- Audit trails for all review activities
- Automated detection of sensitive information
- Configurable retention policies
- Export capabilities for regulatory reporting
- Sampling methodologies that meet compliance requirements
Integration with Other Prisme.ai Products
AI Insights works seamlessly with other Prisme.ai products:
- AI Knowledge - Monitor knowledge agent conversations
- AI SecureChat - Analyze user interactions with conversational AI
- AI Collection - Export insights as structured data for deeper analysis
- AI Governance - Apply security policies and access controls
- AI Store - Monitor performance of deployed AI agents
Token Optimization
AI Insights includes tools to help you manage token usage and control costs:
Usage Analytics
Track token consumption across evaluation activities
Sampling Strategies
Intelligent sampling approaches to reduce token usage
Evaluation Efficiency
Optimize evaluation criteria for token efficiency
Cost Allocation
Track and allocate costs across teams and projects
Getting Started with AI Insights
Access AI Insights
Log in to your Prisme.ai instance and select AI Insights from the main menu.
Connect data sources
Set up connections to your conversation sources.
You can connect to AI assistants, customer service platforms, or import conversation files.
Define evaluation criteria
Create custom evaluation frameworks to apply to your conversations.
Specify what you want to measure in natural language, and AI Insights will create the framework.
Configure monitoring
Set up automated or human review processes for your conversations.
Choose between AI-powered continuous monitoring, random sampling, or targeted reviews.