Discover AI Insights, the intelligent platform for conversation analysis and quality monitoring
AI Insights is Prisme.ai’s enterprise-grade conversation analysis platform that enables organizations to extract valuable intelligence from interactions between agents and humans. Whether analyzing AI assistant conversations, customer service interactions, or recorded calls, AI Insights provides powerful evaluation tools within a secure, compliant framework.
Analyze conversations from multiple sources and formats
Define and apply tailored evaluation frameworks to conversations
Apply AI-powered continuous monitoring with LLM-as-judge capabilities
Facilitate manual reviews with intelligent sampling for high-volume scenarios
Built-in tools for regulatory compliance and governance
Generate detailed reports and improvement recommendations
Tools to evaluate and optimize token usage for cost efficiency
Connect with other Prisme.ai products for comprehensive AI governance
AI Insights is designed for diverse teams across organizations who need to monitor, evaluate, and improve conversational interactions.
AI governance teams use AI Insights to:
AI governance teams use AI Insights to:
CX teams use AI Insights to:
Compliance teams use AI Insights to:
Product teams use AI Insights to:
AI Insights provides multiple options for bringing conversation data into the platform:
Define and apply tailored evaluation criteria to your conversations:
Leverage AI to monitor conversations at scale:
AI Insights includes robust tools for maintaining regulatory compliance:
AI Insights works seamlessly with other Prisme.ai products:
AI Insights includes tools to help you manage token usage and control costs:
Track token consumption across evaluation activities
Intelligent sampling approaches to reduce token usage
Optimize evaluation criteria for token efficiency
Track and allocate costs across teams and projects
Access AI Insights
Log in to your Prisme.ai instance and select AI Insights from the main menu.
Connect data sources
Set up connections to your conversation sources.
You can connect to AI assistants, customer service platforms, or import conversation files.
Define evaluation criteria
Create custom evaluation frameworks to apply to your conversations.
Specify what you want to measure in natural language, and AI Insights will create the framework.
Configure monitoring
Set up automated or human review processes for your conversations.
Choose between AI-powered continuous monitoring, random sampling, or targeted reviews.
Discover AI Insights, the intelligent platform for conversation analysis and quality monitoring
AI Insights is Prisme.ai’s enterprise-grade conversation analysis platform that enables organizations to extract valuable intelligence from interactions between agents and humans. Whether analyzing AI assistant conversations, customer service interactions, or recorded calls, AI Insights provides powerful evaluation tools within a secure, compliant framework.
Analyze conversations from multiple sources and formats
Define and apply tailored evaluation frameworks to conversations
Apply AI-powered continuous monitoring with LLM-as-judge capabilities
Facilitate manual reviews with intelligent sampling for high-volume scenarios
Built-in tools for regulatory compliance and governance
Generate detailed reports and improvement recommendations
Tools to evaluate and optimize token usage for cost efficiency
Connect with other Prisme.ai products for comprehensive AI governance
AI Insights is designed for diverse teams across organizations who need to monitor, evaluate, and improve conversational interactions.
AI governance teams use AI Insights to:
AI governance teams use AI Insights to:
CX teams use AI Insights to:
Compliance teams use AI Insights to:
Product teams use AI Insights to:
AI Insights provides multiple options for bringing conversation data into the platform:
Define and apply tailored evaluation criteria to your conversations:
Leverage AI to monitor conversations at scale:
AI Insights includes robust tools for maintaining regulatory compliance:
AI Insights works seamlessly with other Prisme.ai products:
AI Insights includes tools to help you manage token usage and control costs:
Track token consumption across evaluation activities
Intelligent sampling approaches to reduce token usage
Optimize evaluation criteria for token efficiency
Track and allocate costs across teams and projects
Access AI Insights
Log in to your Prisme.ai instance and select AI Insights from the main menu.
Connect data sources
Set up connections to your conversation sources.
You can connect to AI assistants, customer service platforms, or import conversation files.
Define evaluation criteria
Create custom evaluation frameworks to apply to your conversations.
Specify what you want to measure in natural language, and AI Insights will create the framework.
Configure monitoring
Set up automated or human review processes for your conversations.
Choose between AI-powered continuous monitoring, random sampling, or targeted reviews.