AI Insights Interface
AI Insights is Prisme.ai’s enterprise-grade conversation analysis platform that enables organizations to extract valuable intelligence from interactions between agents and humans. Whether analyzing AI assistant conversations, customer service interactions, or recorded calls, AI Insights provides powerful evaluation tools within a secure, compliant framework.

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Key Features

Comprehensive Analysis

Analyze conversations from multiple sources and formats

Custom Evaluation Criteria

Define and apply tailored evaluation frameworks to conversations

Automated Monitoring

Apply AI-powered continuous monitoring with LLM-as-judge capabilities

Human Review

Facilitate manual reviews with intelligent sampling for high-volume scenarios

Compliance Support

Built-in tools for regulatory compliance and governance

Actionable Insights

Generate detailed reports and improvement recommendations

Token Optimization

Tools to evaluate and optimize token usage for cost efficiency

Seamless Integration

Connect with other Prisme.ai products for comprehensive AI governance

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Who Uses AI Insights?

AI Insights is designed for diverse teams across organizations who need to monitor, evaluate, and improve conversational interactions.
AI governance teams use AI Insights to:
  • Monitor AI assistant performance and compliance
  • Identify potential risks and biases in AI responses
  • Track improvements over time with consistent metrics
  • Enforce organizational policies for AI usage

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Core Capabilities

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Conversation Ingestion

AI Insights provides multiple options for bringing conversation data into the platform:
  • Direct integration with AI Knowledge and AI SecureChat
  • Import customer service transcripts from multiple channels
  • Process recorded calls with automatic transcription
  • Support for chat logs, emails, and messaging platforms
  • Automatic metadata extraction and organization

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Custom Evaluation Frameworks

Define and apply tailored evaluation criteria to your conversations:
  • Create custom evaluation criteria using natural language
  • Build multi-dimensional scoring systems
  • Apply different frameworks for different conversation types
  • Track performance against key metrics over time
  • Benchmark against industry standards or internal goals

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AI-Powered Continuous Monitoring

Leverage AI to monitor conversations at scale:

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LLM-as-Judge Capabilities

  • Apply advanced language models to evaluate conversation quality
  • Identify potential compliance issues automatically
  • Flag conversations for human review based on risk factors
  • Provide explanations for evaluation decisions
  • Continuously improve monitoring accuracy through feedback

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For High-Volume Scenarios

  • Intelligent sampling to focus human review where it matters most
  • Pattern recognition to identify recurring issues
  • Anomaly detection for unusual conversation patterns
  • Prioritization based on risk scoring and business impact

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Compliance and Governance

AI Insights includes robust tools for maintaining regulatory compliance:
  • Role-based access controls for conversation data
  • Audit trails for all review activities
  • Automated detection of sensitive information
  • Configurable retention policies
  • Export capabilities for regulatory reporting
  • Sampling methodologies that meet compliance requirements

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Integration with Other Prisme.ai Products

AI Insights works seamlessly with other Prisme.ai products:
  • AI Knowledge - Monitor knowledge agent conversations
  • AI SecureChat - Analyze user interactions with conversational AI
  • AI Collection - Export insights as structured data for deeper analysis
  • AI Governance - Apply security policies and access controls
  • AI Store - Monitor performance of deployed AI agents

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Token Optimization

AI Insights includes tools to help you manage token usage and control costs:

Usage Analytics

Track token consumption across evaluation activities

Sampling Strategies

Intelligent sampling approaches to reduce token usage

Evaluation Efficiency

Optimize evaluation criteria for token efficiency

Cost Allocation

Track and allocate costs across teams and projects

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Getting Started with AI Insights

1

Access AI Insights

Log in to your Prisme.ai instance and select AI Insights from the main menu.
2

Connect data sources

Set up connections to your conversation sources.You can connect to AI assistants, customer service platforms, or import conversation files.
3

Define evaluation criteria

Create custom evaluation frameworks to apply to your conversations.Specify what you want to measure in natural language, and AI Insights will create the framework.
4

Configure monitoring

Set up automated or human review processes for your conversations.Choose between AI-powered continuous monitoring, random sampling, or targeted reviews.