Frequently Asked Questions
Answers to common questions about Prisme.ai platform and services
This page provides answers to the most commonly asked questions about Prisme.ai’s platform, features, and services. If you don’t find the answer you’re looking for, please check our troubleshooting guide or contact our support team.
General Questions
Prisme.ai is an enterprise-grade AI platform that helps organizations build, deploy, and manage AI solutions. Our platform includes tools for creating AI agents, knowledge bases, and custom applications that can transform how businesses operate and engage with their customers and employees.
With Prisme.ai, you can leverage the power of large language models (LLMs) and other AI technologies in a secure, compliant, and controllable environment customized to your organization’s specific needs.
Prisme.ai is available in both deployment models:
- Cloud Service: A fully managed SaaS solution hosted in secure data centers.
- Self-Hosted: Deploy Prisme.ai in your own infrastructure (on-premises or in your cloud environment) for maximum control and data sovereignty.
Both options provide the same core features and capabilities, with deployment-specific optimizations.
Prisme.ai is designed to be model-agnostic, supporting a wide range of AI models:
- OpenAI models: GPT-4, GPT-3.5, and future models
- Anthropic Claude: Claude 3 family (Opus, Sonnet, Haiku)
- Open-source models: Llama, Mistral, and others
- Azure OpenAI Service: Microsoft’s managed offering of OpenAI models
- Google models: Gemini and other Google AI models
- Custom models: Support for your own fine-tuned or specialized models
This flexibility allows you to choose the models that best fit your needs, budget, and compliance requirements.
While direct access to AI models provides basic generative AI capabilities, Prisme.ai offers significant advantages:
- Enterprise Integration: Connect to your existing systems, data sources, and workflows
- Security & Compliance: Enterprise-grade security controls and compliance features
- Knowledge Management: Build AI solutions that leverage your organization’s specific knowledge
- Customization: Create purpose-built AI agents for specific business functions
- Governance: Implement usage policies, monitoring, and controls
- Multi-modal Support: Process and generate text, images, and other content types
- Team Collaboration: Tools for teams to work together on AI initiatives
- Cost Management: Optimize usage and control expenses
Essentially, Prisme.ai transforms raw AI capabilities into business-ready solutions that can be safely and effectively deployed across your organization.
Pricing and Licensing
Prisme.ai offers flexible pricing plans based on your organization’s needs:
- Standard: For smaller teams and initial deployments
- Professional: For growing organizations with broader AI needs
- Enterprise: For large organizations requiring advanced features, customization, and high volumes
Pricing factors include number of users, API calls, storage, and which products you use. Contact our sales team for a customized quote based on your specific requirements.
Prisme.ai’s pricing structure varies depending on your needs:
- Cloud SaaS: Some plans include bundled usage of select AI models, while others allow you to use your own model provider accounts (bring your own token).
- Self-hosted: You’ll need to arrange your own access to the AI models you want to use, either through direct provider relationships or by deploying open-source models.
Our sales team can help you understand the options and select the most cost-effective approach for your use case.
Yes, Prisme.ai offers a free trial that allows you to explore the platform’s capabilities before committing to a subscription. The trial includes limited access to our core features, providing enough functionality to test your use cases.
To start your free trial, visit our signup page or contact our sales team for a guided evaluation.
Technical Questions
Prisme.ai is designed to be accessible to both technical and non-technical users:
- No-code/Low-code: Many features can be used without any programming, using our visual builders and configuration tools.
- JavaScript/TypeScript: For custom front-end components and application logic.
- Python: For data processing, AI model integration, and backend automation.
- REST APIs: Comprehensive API coverage for integration with any language or framework.
- Webhooks: Event-driven integration with external systems.
This flexible approach allows teams with varying technical backgrounds to collaborate effectively on AI projects.
Yes, Prisme.ai provides robust integration capabilities:
- Databases: Connect to SQL databases (PostgreSQL, MySQL, SQL Server, etc.) and NoSQL databases (MongoDB, Elasticsearch, etc.)
- APIs: Integrate with RESTful APIs, GraphQL, and SOAP services
- Enterprise Systems: Connect to CRM, ERP, HRIS, and other business systems
- File Storage: Access documents from SharePoint, Google Drive, S3, and other storage systems
- Authentication: Integrate with identity providers via SAML, OIDC, and other protocols
Custom connectors can be developed for specialized systems using our SDK.
Prisme.ai implements comprehensive security measures:
- Data Encryption: All data is encrypted in transit and at rest
- Access Controls: Role-based access controls (RBAC) for all platform functions
- Authentication: Multi-factor authentication and SSO integration
- Audit Logging: Detailed logs of all system access and actions
- Data Processing: Processing boundaries and data residency controls
- LLM Privacy: Controls over what data is sent to AI models
- PII Detection: Automated identification and handling of personal information
For more details, see our Data Privacy and Compliance documentation.
Self-hosted Prisme.ai requirements vary based on your expected usage and scale, but general guidelines include:
- Kubernetes Cluster: A production-grade Kubernetes environment
- Storage: Persistent volumes for data storage (size depends on your use case)
- CPU/Memory: Varies based on user count and workload intensity
- Network: Outbound connectivity to AI model providers (if using external models)
- Authentication: Integration with your identity provider
For detailed specifications, please refer to our Self-Hosting Requirements page or contact our support team.
Products and Features
AI Knowledge is our Retrieval-Augmented Generation (RAG) solution that allows you to create AI agents with access to your organization’s specific knowledge and information.
It works by:
- Ingesting documents from various sources (files, websites, databases, etc.)
- Processing and chunking the content
- Creating vector embeddings for semantic search
- Retrieving relevant information when users ask questions
- Using AI models to generate accurate responses based on the retrieved context
The result is an AI assistant that can answer questions based on your specific documents and data, with proper citations and sources.
Yes, Prisme.ai provides AI Builder, a comprehensive development environment for creating custom AI applications. With AI Builder, you can:
- Create custom user interfaces
- Build complex workflows and automations
- Integrate with external systems
- Implement specialized business logic
- Deploy as standalone applications or embed into existing systems
AI Builder supports both no-code/low-code development and professional coding options.
AI Store is Prisme.ai’s marketplace for AI agents and applications. It enables:
- Discovery: Find and use pre-built AI agents for common business functions
- Deployment: One-click deployment of agents to your environment
- Sharing: Share agents you create within your organization
- Management: Control who has access to which agents
- Customization: Adapt shared agents to your specific needs
AI Store makes it easy to scale AI adoption across your organization by enabling reuse and standardization of AI assets.
Prisme.ai offers comprehensive analytics and reporting capabilities:
- Usage Metrics: Track API calls, token consumption, and user activity
- Performance Analytics: Monitor response times, accuracy, and other quality metrics
- User Engagement: Analyze how users interact with your AI solutions
- Cost Management: Track and allocate expenses by department, project, or user
- Custom Reports: Build tailored reports for your specific business needs
These insights help you optimize your AI investments and demonstrate ROI.
Support and Training
Prisme.ai offers multiple support channels:
- Standard Support: Email support with 24-hour response time
- Premium Support: Priority email and chat support with faster response times
- Enterprise Support: Dedicated support engineer, phone support, and guaranteed SLAs
All support plans include access to our documentation, knowledge base, and community forums.
Yes, Prisme.ai provides comprehensive training programs:
- Initial Training: 2-day fundamentals course
- Advanced Training: 2-day specialized technical course
- Super User Training: Half-day course focused on agent creation for business users
Custom training programs can be arranged based on your organization’s specific needs.
Prisme.ai offers several options for implementation assistance:
- Professional Services: Our implementation team can provide end-to-end project support
- Partner Network: Certified implementation partners with industry-specific expertise
- Self-Service Resources: Implementation guides, best practices, and reference architectures
Contact our sales team to discuss the best approach for your project.
Additional Resources
Still have questions? Here are some additional resources that may help:
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