Skip to content

Omnichannel

Webchat

Below is an example of Web usage :

The "chat" client starts automatically, with the request for validation of the TOS if first use.

CGU

In case it is not a first connection, the chatbot triggers its welcome message which can be customized (1)

Note: The user has the possibility in each screen to start a new conversation or to delete the current thread. (2)

Webchat client

The user has the choice to either chat in natural language by writing his request in the lower part (1) of the chat client, or to use the predefined action buttons to access the services (2).

Webchat Client 2

(1) When a user starts chatting with the chatbot in natural language, an input help may be triggered if the option is enabled to guide the user. He also has the option to interact by voice if he wishes to do so.

Webchat Client 3

There are different possible enriched chatbot responses, adapted to the deployment channels:

  • For the web, application channel: It is possible to integrate text responses, buttons, carousels, external links, GIF, videos ...

Webchat Client 4

Webchat Client 5

Web Page

For better convenience, your digital service can be deployed on a dedicated page on Prisme.ai

Website

Website 2

Mobile Applications

Developing a mobile application can sometimes seem long and tedious for an organization or a community. The complexity of creating screens and user interface interactions is a barrier to its implementation today. This is why Prisme.ai provides a white label mobile application available under iOS and Android.

The main objective with this approach is to provide a permanent and already validated dedicated channel that your users can use to access the digital service.

Mobile Application

Instant Messaging

In the top 10 of social media, instant messaging is in a good position. Whether it's Facebook Messenger, Whatsapp, Skype... All of them have experienced significant growth in recent years. Whatsapp, for example, grew by 8% in terms of traffic last year, making it the second most popular messaging service after messenger.

Users see these messengers as a new point of contact to interact with a brand or a community. Whether for customer service, information retrieval or promotion of services today, the strength of these services lies in the potential number of users they can reach.

From Prisme.ai, it is possible to deploy the service on Facebook Messenger, Whatsapp, Slack or Teams in a few minutes.

(1) Illustration of chatbots deployed on Messenger and Whatsapp

Instant messaging

Voice assistant

Man has not yet found a better way to express himself than by voice. No grip necessary, an intuitive and natural interaction... the vocal channel meets all these needs.

More than half of the French have already used a vocal assistant. Whether on their smartphone, through a connected speakerphone, a television or even in their car, users are increasingly numerous and represent more than 20 million French people.

Prisme.ai allows to deploy the assistants developed from the platform back office on the majority of connected speakers (Google Home, Alexa, Djingo...). All the wizards are accessible by API and can interface with different speaker solutions.

Voice assistants

Callbot / Phonebot

At Prisme.ai, one of our main missions is to make information accessible to all and for all. However too many people today can't afford to buy smartphones or don't have an internet connection.

That's why we offer the possibility to associate a phone number with an assistant with whom you can chat from any phone.

(1) Illustration of a chatbot associated with a phone number

Cellphone bots