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Configuring AI Insights

AI Insights is the module of Prisme.ai dedicated to monitoring and improving the usage, performance, and ROI of AI agents across your platform. It connects to the Conversation Service App and displays analytics dashboards for:
  • Usage metrics (volume, trends, activity)
  • Model consumption
  • User behavior
  • Feedback and quality scores

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Initialization

To activate AI Insights in a self-hosted environment:
1

Step 1: Get the API Key from AI Store

Open the AI Store workspace in AI Builder and:
  • Navigate to Settings > Advanced
  • Copy the apiKey from the Conversations Service App
2

Step 2: Inject the API Key into AI Insights

Open the AI Insights workspace:
  • Go to Settings > Advanced
  • In the Conversations Service App block, paste the copied apiKey
  • Click Save

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SSO Access

If you have your own SSO configured, you can explicitly allow SSO authenticated users to access AI Insight pages :
  1. Open AI Insight workspace
  2. Open Settings > Advanced
  3. Manage roles
  4. Add your SSO provider technical name after prismeai: {} at the very beginning :
authorizations:
  roles:
    editor: {}
    user:
      auth:
        prismeai: {}
        yourOwnSso: {}

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Best Practices

Protect Access

Restrict access to AI Insights to admin and analytics roles only.

Pair with AI Builder

Use feedback loops from AI Insights to adjust prompts and agent behavior via AI Builder.