> ## Documentation Index
> Fetch the complete documentation index at: https://docs.prisme.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions

> Answers to common questions about Prisme.ai platform and services

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This page provides answers to the most commonly asked questions about Prisme.ai's platform, features, and services. If you don't find the answer you're looking for, please check our [troubleshooting guide](/resources/support/troubleshooting) or [contact our support team](/resources/support/contact).

## General Questions

<AccordionGroup>
  <Accordion title="What is Prisme.ai?">
    Prisme.ai is an enterprise-grade AI platform that helps organizations build, deploy, and manage AI solutions. Our platform includes tools for creating AI agents, knowledge bases, and custom applications that can transform how businesses operate and engage with their customers and employees.

    With Prisme.ai, you can leverage the power of large language models (LLMs) and other AI technologies in a secure, compliant, and controllable environment customized to your organization's specific needs.
  </Accordion>

  <Accordion title="Is Prisme.ai available as a cloud service or self-hosted solution?">
    Prisme.ai is available in both deployment models:

    * **Cloud Service**: A fully managed SaaS solution hosted in secure data centers.
    * **Self-Hosted**: Deploy Prisme.ai in your own infrastructure (on-premises or in your cloud environment) for maximum control and data sovereignty.

    Both options provide the same core features and capabilities, with deployment-specific optimizations.
  </Accordion>

  <Accordion title="Which AI models does Prisme.ai support?">
    Prisme.ai is designed to be model-agnostic, supporting a wide range of AI models:

    * **OpenAI models**: GPT-4, GPT-3.5, and future models
    * **Anthropic Claude**: Claude 3 family (Opus, Sonnet, Haiku)
    * **Open-source models**: Llama, Mistral, and others
    * **Azure OpenAI Service**: Microsoft's managed offering of OpenAI models
    * **Google models**: Gemini and other Google AI models
    * **Custom models**: Support for your own fine-tuned or specialized models

    This flexibility allows you to choose the models that best fit your needs, budget, and compliance requirements.
  </Accordion>

  <Accordion title="How is Prisme.ai different from using AI models directly?">
    While direct access to AI models provides basic generative AI capabilities, Prisme.ai offers significant advantages:

    * **Enterprise Integration**: Connect to your existing systems, data sources, and workflows
    * **Security & Compliance**: Enterprise-grade security controls and compliance features
    * **Knowledge Management**: Build AI solutions that leverage your organization's specific knowledge
    * **Customization**: Create purpose-built AI agents for specific business functions
    * **Governance**: Implement usage policies, monitoring, and controls
    * **Multi-modal Support**: Process and generate text, images, and other content types
    * **Team Collaboration**: Tools for teams to work together on AI initiatives
    * **Cost Management**: Optimize usage and control expenses

    Essentially, Prisme.ai transforms raw AI capabilities into business-ready solutions that can be safely and effectively deployed across your organization.
  </Accordion>
</AccordionGroup>

## Pricing and Licensing

<AccordionGroup>
  <Accordion title="How is Prisme.ai priced?">
    Prisme.ai offers flexible pricing plans based on your organization's needs:

    * **Standard**: For smaller teams and initial deployments
    * **Professional**: For growing organizations with broader AI needs
    * **Enterprise**: For large organizations requiring advanced features, customization, and high volumes

    Pricing factors include number of users, API calls, storage, and which products you use. Contact our [sales team](/resources/support/contact) for a customized quote based on your specific requirements.
  </Accordion>

  <Accordion title="Does Prisme.ai include the cost of the underlying AI models?">
    Prisme.ai's pricing structure varies depending on your needs:

    * **Cloud SaaS**: Some plans include bundled usage of select AI models, while others allow you to use your own model provider accounts (bring your own token).
    * **Self-hosted**: You'll need to arrange your own access to the AI models you want to use, either through direct provider relationships or by deploying open-source models.

    Our sales team can help you understand the options and select the most cost-effective approach for your use case.
  </Accordion>

  <Accordion title="Is there a free trial available?">
    Yes, Prisme.ai offers a free trial that allows you to explore the platform's capabilities before committing to a subscription. The trial includes limited access to our core features, providing enough functionality to test your use cases.

    To start your free trial, visit our [signup page](https://prisme.ai/signup) or contact our [sales team](/resources/support/contact) for a guided evaluation.
  </Accordion>
</AccordionGroup>

## Technical Questions

<AccordionGroup>
  <Accordion title="What programming languages and frameworks does Prisme.ai support?">
    Prisme.ai is designed to be accessible to both technical and non-technical users:

    * **No-code/Low-code**: Many features can be used without any programming, using our visual builders and configuration tools.
    * **JavaScript/TypeScript**: For custom front-end components and application logic.
    * **Python**: For data processing, AI model integration, and backend automation.
    * **REST APIs**: Comprehensive API coverage for integration with any language or framework.
    * **Webhooks**: Event-driven integration with external systems.

    This flexible approach allows teams with varying technical backgrounds to collaborate effectively on AI projects.
  </Accordion>

  <Accordion title="Can Prisme.ai connect to our existing databases and systems?">
    Yes, Prisme.ai provides robust integration capabilities:

    * **Databases**: Connect to SQL databases (PostgreSQL, MySQL, SQL Server, etc.) and NoSQL databases (MongoDB, Elasticsearch, etc.)
    * **APIs**: Integrate with RESTful APIs, GraphQL, and SOAP services
    * **Enterprise Systems**: Connect to CRM, ERP, HRIS, and other business systems
    * **File Storage**: Access documents from SharePoint, Google Drive, S3, and other storage systems
    * **Authentication**: Integrate with identity providers via SAML, OIDC, and other protocols

    Custom connectors can be developed for specialized systems using our SDK.
  </Accordion>

  <Accordion title="How does Prisme.ai handle data security and privacy?">
    Prisme.ai implements comprehensive security measures:

    * **Data Encryption**: All data is encrypted in transit and at rest
    * **Access Controls**: Role-based access controls (RBAC) for all platform functions
    * **Authentication**: Multi-factor authentication and SSO integration
    * **Audit Logging**: Detailed logs of all system access and actions
    * **Data Processing**: Processing boundaries and data residency controls
    * **LLM Privacy**: Controls over what data is sent to AI models
    * **PII Detection**: Automated identification and handling of personal information

    For more details, see our [Data Privacy](/resources/security/data-privacy) and [Compliance](/resources/security/compliance) documentation.
  </Accordion>

  <Accordion title="What are the infrastructure requirements for self-hosted deployment?">
    Self-hosted Prisme.ai requirements vary based on your expected usage and scale, but general guidelines include:

    * **Kubernetes Cluster**: A production-grade Kubernetes environment
    * **Storage**: Persistent volumes for data storage (size depends on your use case)
    * **CPU/Memory**: Varies based on user count and workload intensity
    * **Network**: Outbound connectivity to AI model providers (if using external models)
    * **Authentication**: Integration with your identity provider

    For detailed specifications, please refer to our [Self-Hosting Requirements](/self-hosting/requirements) page or contact our [support team](/resources/support/contact).
  </Accordion>
</AccordionGroup>

## Products and Features

<AccordionGroup>
  <Accordion title="What is Knowledges and how does it work?">
    Knowledges is our Retrieval-Augmented Generation (RAG) solution that allows you to create AI agents with access to your organization's specific knowledge and information.

    It works by:

    1. Ingesting documents from various sources (files, websites, databases, etc.)
    2. Processing and chunking the content
    3. Creating vector embeddings for semantic search
    4. Retrieving relevant information when users ask questions
    5. Using AI models to generate accurate responses based on the retrieved context

    The result is an AI assistant that can answer questions based on your specific documents and data, with proper citations and sources.

    [Learn more about Knowledges](/products/ai-knowledge/overview)
  </Accordion>

  <Accordion title="Can I build custom AI applications on Prisme.ai?">
    Yes, Prisme.ai provides Builder, a comprehensive development environment for creating custom AI applications. With Builder, you can:

    * Create custom user interfaces
    * Build complex workflows and automations
    * Integrate with external systems
    * Implement specialized business logic
    * Deploy as standalone applications or embed into existing systems

    Builder supports both no-code/low-code development and professional coding options.

    [Learn more about Builder](/products/ai-builder/overview)
  </Accordion>

  <Accordion title="How does Agent Creator work?">
    Agent Creator is Prisme.ai's marketplace for AI agents and applications. It enables:

    * **Discovery**: Find and use pre-built AI agents for common business functions
    * **Deployment**: One-click deployment of agents to your environment
    * **Sharing**: Share agents you create within your organization
    * **Management**: Control who has access to which agents
    * **Customization**: Adapt shared agents to your specific needs

    Agent Creator makes it easy to scale AI adoption across your organization by enabling reuse and standardization of AI assets.

    [Learn more about Agent Creator](/products/agent-factory/overview)
  </Accordion>

  <Accordion title="What kind of reporting and analytics does Prisme.ai provide?">
    Prisme.ai offers comprehensive analytics and reporting capabilities:

    * **Usage Metrics**: Track API calls, token consumption, and user activity
    * **Performance Analytics**: Monitor response times, accuracy, and other quality metrics
    * **User Engagement**: Analyze how users interact with your AI solutions
    * **Cost Management**: Track and allocate expenses by department, project, or user
    * **Custom Reports**: Build tailored reports for your specific business needs

    These insights help you optimize your AI investments and demonstrate ROI.

    [Learn more about Insights](/products/ai-insights/overview)
  </Accordion>
</AccordionGroup>

## Support and Training

<AccordionGroup>
  <Accordion title="What support options are available?">
    Prisme.ai offers multiple support channels:

    * **Standard Support**: Email support with 24-hour response time
    * **Premium Support**: Priority email and chat support with faster response times
    * **Enterprise Support**: Dedicated support engineer, phone support, and guaranteed SLAs

    All support plans include access to our documentation, knowledge base, and community forums.

    [Learn more about support options](/resources/support/contact)
  </Accordion>

  <Accordion title="Does Prisme.ai offer training for our team?">
    Yes, Prisme.ai provides comprehensive training programs:

    * **Initial Training**: 2-day fundamentals course
    * **Advanced Training**: 2-day specialized technical course
    * **Super User Training**: Half-day course focused on agent creation for business users

    Custom training programs can be arranged based on your organization's specific needs.

    [Learn more about training options](/resources/support/training)
  </Accordion>

  <Accordion title="How can I get help with implementation and integration?">
    Prisme.ai offers several options for implementation assistance:

    * **Professional Services**: Our implementation team can provide end-to-end project support
    * **Partner Network**: Certified implementation partners with industry-specific expertise
    * **Self-Service Resources**: Implementation guides, best practices, and reference architectures

    Contact our [sales team](/resources/support/contact) to discuss the best approach for your project.
  </Accordion>
</AccordionGroup>

## Additional Resources

Still have questions? Here are some additional resources that may help:

<CardGroup cols={2}>
  <Card title="Common Issues" icon="bug" href="/resources/support/common-issues">
    Solutions to frequently encountered problems
  </Card>

  <Card title="Troubleshooting Guide" icon="wrench" href="/resources/support/troubleshooting">
    Detailed troubleshooting steps for specific issues
  </Card>

  <Card title="Contact Support" icon="headset" href="/resources/support/contact">
    Reach out to our support team for personalized assistance
  </Card>

  <Card title="Training Programs" icon="graduation-cap" href="/resources/support/training">
    Learn about available training options
  </Card>
</CardGroup>