Build your first service¶
The goal is in 15 minutes, to build a service to collect feedback from your Customers. To start, there will be no natural language processing.
Modify the "Welcome Intent"¶
1- In Workflow, modify the text by "Welcome, my role is to collect your satisfaction"
2- Add an Event type button (Start as label and SURVEY_START as value)
4- Click on the Start button.
Modify the "Fallback Intent"¶
1- In Workflow, modify the first step with the following text: "My role is to have your satisfaction."
2- Add a step "For any questions, please call us"
3- Add a "Card" type step. Put an image and a button of type Link to tel:0626344423
Let's go further, create an entity¶
1- Create a Score entity. Put a first value 1 then click on more to add 2, 3, 4 and 5.
2- Click on save
3- Create an Affirmation entity with Yes and No, without synonyms or automatically extensible
2- Click on save
Create a new intent "Start Poll"¶
1- Switch to expert mode and add the "SURVEY_START" event that you set earlier on the Start button on the Welcome
2- Add a parameter score with type Score , value $score then a question, check “generate buttons from entities” and “block user input”
3- Add a comment parameter of type any with as value $comment and type a question
4- Add an affirmation parameter with type Affirmation the value $affirmation and a question for example “Would you like to be contacted?”). Check “generate buttons from entities” and “block user input".
5- Add a step Text in the workflow “Perfect, your feedback has been taken into account”
Let's build a smart feature, create a Collection¶
1- Go to your Store, click on build and choose Collection
2- Build a Collection: Satisfactions. Give it a description, an icon ...
3- Return to the intent to start poll
4- Go to workflow and add a step Write in a Collection and choose Satisfactions
5- Preview: test the survey to the end
6- Read the content of your Collection Satisfactions
Create a condition¶
1- Return to the intent to start survey
2- Add a condition on the score: If score less than 2 add: "I'm sorry to learn, we'll get back to you quickly" If score> 2 then: “Thank you for your feedback, this has been taken into account”
3- Preview: test the survey